Annual Maintenance Contract (AMC)
Our AMC services focus on maintaining and securing OT environments with tailored plans that address the unique needs of critical infrastructure. With Bronze, Silver, and Gold plans, we ensure operational continuity and security at every level.
Key OT-Focused Offerings
We maintain and tune SCADA, PLC, and HMI systems for better performance and security. We manage patches to keep both old and new OT devices secure, offer safe firmware updates, and monitor networks to improve security and efficiency.
OT System Maintenance
Regular health checks for SCADA systems, PLCs, and HMIs.
Performance tuning for ICS and DCS environments.
Patch Management
Centralized management of OEM-validated patches for industrial systems.
Ensuring compatibility and security across legacy and modern OT devices.
Firmware Updates
Safe and controlled updates for OT devices to minimize downtime and risks.
Industrial Network Monitoring
Regular inspection of network segmentation and traffic to identify anomalies.
Recommendations for improving network efficiency and security.
Detailed AMC Table
| Service | Bronze | Silver | Gold |
| Firmware Updates | Annual | Semi-Annual | Quarterly |
| Industrial Network Monitoring | Annual | Semi-Annual | Quarterly |
| 24/7 Support | Email Support | Email + Phone Support | Dedicated Engineer |
| Emergency Response | 8-Hour SLA | 4-Hour SLA | Immediate SLA (1 Hour) |
| On-Site Visits | 1 Per Year | 3 Per Year | 6 Per Year |
